Service Excellence

Retain and grow your client base through service excellence.
Choose a programme listed below for further information.
 
 
  Inside Service Management

Workshop Purpose
To provide Managers with a practical framework enabling them to manage team performance effectively within the context of everyday pressures.

Workshop Outcomes:
On completion of this workshop participants will be able to:

  • Have a clear understanding of the Core Tasks involved in managing a team: Priority Planning, Aligning the team and Reviewing Performance.
  • Develop knowledge and skills in order to manage the Human Dimension of performance. This is achieved through understanding the connection of a series of key generic principles that allow a sales manager under pressure to quickly and effectively diagnose the real performance issues.
  • Put actions in place to remedy these performance issues.

Methodology:
Experiential workshop: practical application of tools to assist managers with transfer of skills from workshop to workplace that will be utilised during the workshop and supplied on CD for post-workshop use. This would include assistance with decision making, diagnosing performance issues, focused action planning and a framework for understanding the key building blocks essential for ensuring high performance.

Who should attend:
Any person involved in managing teams at any level of experience.

 
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