Service Excellence
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Retain and grow your client base through service excellence. Choose a programme listed below for further information. |
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Inside Service Management
Workshop Purpose To provide Managers with a practical framework enabling them to manage team performance effectively within the context of everyday pressures.
Workshop Outcomes: On completion of this workshop participants will be able to:
- Have a clear understanding of the Core Tasks involved in managing a team: Priority Planning, Aligning the team and Reviewing Performance.
- Develop knowledge and skills in order to manage the Human Dimension of performance. This is achieved through understanding the connection of a series of key generic principles that allow a sales manager under pressure to quickly and effectively diagnose the real performance issues.
- Put actions in place to remedy these performance issues.
Methodology: Experiential workshop: practical application of tools to assist managers with transfer of skills from workshop to workplace that will be utilised during the workshop and supplied on CD for post-workshop use. This would include assistance with decision making, diagnosing performance issues, focused action planning and a framework for understanding the key building blocks essential for ensuring high performance.
Who should attend: Any person involved in managing teams at any level of experience.
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