Service Excellence
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Retain and grow your client base through service excellence. Choose a programme listed below for further information. |
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Inside Service Leadership
Workshop Purpose To provide leaders of teams with a practical approach to leadership based on scientifically established psychological truths about the dynamics of groups and how they respond to different inputs from leaders.
Workshop Outcomes: On completion of this workshop participants will be able to:
- Understand that the function of leadership is to generate movement in a group towards a defined objective which can only be achieved by knowing what will cause the group to respond positively, and what will cause resistance.
- Identify issues and dynamics needed to consider in any given situation, and an awareness of leadership ‘traps’ including how to deal with them when they can’t be avoided to maintain useful movement.
- Understand how tools can be applied to real-life leadership situations and issues.
Methodology: Experiential workshop: practical application of tools to assist leaders with transfer of skills from workshop to workplace that will be utilised during the workshop and supplied on CD for post-workshop use. This would include assistance with dealing with team conflict, reviewing and managing performance, or coping with uncertainty about how to respond to a new challenge.
Who should attend: Anyone involved in leading groups, whether new to leadership or highly experienced.
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